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NETWORK OPERATIONS CENTER (NOC)
Contact Tower Cloud's NOC
Phone: 888-TWR-CLOU (888-897-2568)
E-mail: NOC@TowerCloud.com
The network operations center is at the heart of managing Tower Cloud’s communications services and ensures the
high availability of the network. Tower Cloud’s network is centrally managed with local market support. This means that each local market has
dedicated personnel to meet the demands of that particular market.
Tower Cloud is committed to providing the best and most
responsive service as well as guaranteeing an extremely reliable network performance. The key components to managing this environment include:
Network and Event Monitoring
Tower Cloud offers a complete range of professional network monitoring services with a
state-of-the-art Network Management System (NMS). Tower Cloud’s equipment enables the NOC team to remotely manage the entire network and its traffic using standard protocols.
Specifically this includes:
- 24X7 network monitoring
- SNMP management
- Alarm monitoring
- Performance monitoring
Trouble Ticketing and Resolution
Tower Cloud ensures there is end-to-end fault detection with trouble shooting and repair. This is achieved through the use of:
- Redundant monitoring systems
- Sophisticated trouble analysis
- Comprehensive problem resolution
Customized Reports
Customized reporting is a key ingredient to providing Tower Cloud’s customers with the information they require on continuous network performance as well as incident management. Tower Cloud tailors each report to the specific requirements of each client.
These reports include:
- Network performance
- Root cause analysis
- Change management
- Follow-up
Rapid Provisioning
In order to provide our customers with quick, easy and effective deployment of additional bandwidth, Tower Cloud integrates its provisioning process closely with the customer’s provisioning department, ensuring a streamlined approach.
- On-net provisioning is completed within 10 days
Preventative Maintenance
In addition to daily management of Tower Cloud’s network, Tower Cloud’s Operations Team also engages in ongoing preventative maintenance and planning to maximize reliability and performance.
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